Let me begin by expressing my appreciation and gratitude to the employees of Snap, Worldgate and CAN who have worked long and hard on the interoperability project. I have seen and used an interoperable Ojo. The interoperability solution as I’ve seen it works well and seems to be well thought out. I applaud those who’ve worked diligently to make that a reality.

The issue here is that interoperability is being given out in a selective, subjective manner. That means, if you already have an Ojo and want the interoperability download you have to be approved by someone at Snap to receive it. There doesn’t appear to be any objective criteria for how that decision is made. For example, a number of Ojo’s located in New Mexico that were purchased through retail channels (“non-Snap” Ojo’s) were recently approved by Snap to receive the interoperability download. In contrast, when I asked to receive the interoperability download for my non-Snap Ojo I was told that I could not receive the update.

How was that determination made? Who made that determination in each situation? What were the objective criteria?

Some people have asked, “but you’re hearing Daryl, why do you need it?” I don’t need it specifically, but Deaf friends and colleagues who have and will visit my home have needed it. It would be overburdensome to ask my friend to bring his own Ojo to my house just so he could make a telephone call. I can stand in the place of my house guests in my request because it is personal to me and affects my guests visiting my house.

The great thing about technology and the blogosphere is corporations and the people who run them can be placed under an unforgiving microscope of transparency. Either the reality that is hyped is true or it’s not. Below I provide pictures and video that show my Ojo attempting to dial an IP address/domain name then failing to do so. The reason is that my request to receive the interoperability download was denied and still to this day is being denied.